We’re seeking a proactive Collections Officer to manage overdue accounts, negotiate payment plans, and maintain positive client relationships. If you’re skilled in problem-solving and have a knack for achieving results, we’d love to hear from you!
- Contact borrowers with overdue payments to request that they proceed with paying their outstanding balances.
- Work with borrowers to negotiate payment plans or settlements.
- Maintain detailed records of all collection attempts and communication.
- Initiate legal action, such as filing lawsuits or obtaining judgments, when necessary.
- Ensure compliance with all applicable collection laws and regulations.
- Adhere to ethical collection practices and avoid aggressive or harassing tactics.
- Provide excellent customer service while maintaining a professional demeanor.
- Identify and resolve issues related to delinquent accounts.
- Prepare and submit regular reports on collection activities and results.
- Maintain accurate and up-to-date records of delinquent accounts.